Guest Experience Supervisor – Fine Dining

The Dorchester; Greater London; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Complimentary Stays

Hotel Discounts

Private Pension 8%

Ticket loan

Eye care vouchers

Apprenticeships

Social events

Referral bonus: £1000

Well-being support

Résumé du poste

The Dorchester invites applications for a Supervisor position at The Promenade, London. You will lead and develop Waiters and Head Waiters, creating memorable guest experiences through training, operational excellence and hands-on leadership.

This role offers a 4-day, 40-hour week and a path to grow within our award-winning team. You'll report to the Restaurant Manager, ensure service standards, manage shifts, assist with administration, and upsell to achieve departmental goals while maintaining

Qualifications

• A minimum of 1 year experience in a supervisory position and working in high-quality restaurants or hotels.
• Strong knowledge of dining service standards and menu navigation (training will be provided where necessary).
• The ability to work under pressure whilst maintaining attention to details and delivering exceptional service.
• A positive and collaborative attitude, thriving in a team environment.
• The ability to handle and prioritise tasks including food and beverage serving timings are kept to the standard.

Responsabilités

• Guiding, training and developing Waiters and Head Waiters during their day; preparing development plans.
• Opening/closing the restaurant, cashing up, stocktake, ordering, reporting and administration tasks.
• Upselling and achieving the goals of the department while supporting the Restaurant Manager.
• Delivering smooth service and fulfilling guest needs with flexibility and professionalism.
• Managing guest requests with a problem-solving mindset and positive attitude.
• Carrying out daily tasks in a timely manner.

Connaissances

Supervisory experience

Dining service standards

Menu navigation

Work under pressure

Team collaboration

Task prioritization

Description du poste

The Dorchester invites applications for a Supervisor position at The Promenade, London. You will lead and develop Waiters and Head Waiters, creating memorable guest experiences through training, operational excellence and hands-on leadership.

This role offers a 4-day, 40-hour week and a path to grow within our award-winning team. You'll report to the Restaurant Manager, ensure service standards, manage shifts, assist with administration, and upsell to achieve departmental goals while maintaining