Head Waiter - 5-Star Service, Complimentary Stays

The Dorchester; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Complimentary stays

Food & beverage discounts

Pension scheme

Seasonal loan

Financial advice

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Grill at The Dorchester in London is seeking a dedicated Head Waiter to lead dining experiences in our luxury restaurant. You will partner with a talented team to deliver impeccable service, deep menu knowledge, and a warm, personalized guest journey.

Join a renowned property recognized for excellence and invest in your career through our award‑winning learning academy, with strong focus on craft, service, and leadership in a five‑star setting.

Qualifications

• Customer service excellence and guest relations.
• Ability to work with kitchen and front-of-house teams.
• Attention to detail to ensure flawless service.
• Efficient task management in a fast-paced setting.
• Knowledge of menu items, ingredients and allergies.
• Professional appearance and adherence to dress code.

Responsibilities

• Deliver a 5-star guest experience by running a station, greeting guests and supporting management with orders and billing.
• Handle dietary requests and special occasions with discretion and care.
• Work with a team to ensure smooth, attentive service across shifts.
• Adapt to shift-based hours including breakfast, lunch and dinner.

Skills

Customer Service Skills

Teamwork

Attention to Detail

Time Management

Basic Food & Drink Knowledge

Professional Appearance

Job description

The Grill at The Dorchester in London is seeking a dedicated Head Waiter to lead dining experiences in our luxury restaurant. You will partner with a talented team to deliver impeccable service, deep menu knowledge, and a warm, personalized guest journey.

Join a renowned property recognized for excellence and invest in your career through our award‑winning learning academy, with strong focus on craft, service, and leadership in a five‑star setting.