Luxury Restaurant Supervisor: Fine Dining Leadership

The Dorchester; Greater London; Sur place; GBP 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Complimentary stays

Food & beverage discounts

Pension scheme

Apprenticeships

Social events

Referral bonus

Wellbeing support

Résumé du poste

The Grill at The Dorchester in London is seeking a Restaurant Supervisor to lead a team in a world‑class dining environment. You will mentor wait staff, coordinate service flow, and maintain impeccable hospitality. The role offers training via our award‑winning academy and opportunities to develop leadership skills.

Applicants should have fine dining experience, fluent English, and a professional approach to guest care.

Qualifications

• Previous experience in a fine dining restaurant or luxury hospitality setting.
• Natural ability to lead, motivate, and develop a service team with professionalism and poise.
• Understanding of restaurant systems, including order taking, POS operation, and guest handling.
• High standards of personal grooming and professional communication, with a guest‑first mindset.
• Fluent in English, with excellent verbal and written communication skills.

Responsabilités

• Lead and supervise the Waiters and Head Waiters throughout service, offering hands‑on support, feedback, and guidance to ensure high standards of hospitality and professionalism.
• Prepare and deliver pre‑service briefings, ensuring the team is aligned with daily priorities, guest profiles, and service expectations.
• Oversee your own section, managing guest interactions from welcome through to farewell, while ensuring orders are taken and delivered with elegance and efficiency.
• Support in opening and closing procedures, including setting the dining room, completing reports, and overseeing cleanliness and readiness.
• Handle cashing up, administrative tasks, and assist the Restaurant Manager with reporting and scheduling when required.
• Take initiative in responding to guest special requests, feedback, or service challenges, showing composure, creativity, and dedication to excellence.
• Collaborate with the kitchen, sommelier team, and restaurant leadership to ensure synchronised service and guest satisfaction throughout the dining journey.

Connaissances

Leadership

Fine dining experience

POS systems

Guest handling

English fluency

Outils

POS systems

Description du poste

The Grill at The Dorchester in London is seeking a Restaurant Supervisor to lead a team in a world‑class dining environment. You will mentor wait staff, coordinate service flow, and maintain impeccable hospitality. The role offers training via our award‑winning academy and opportunities to develop leadership skills.

Applicants should have fine dining experience, fluent English, and a professional approach to guest care.