Guest Experience Supervisor — Front of House Leadership

Cairn Group; Harrogate; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted stays

Food and spa discounts

Wellbeing resources

Career development

Assistance Programme

Job summary

Cairn Group is seeking motivated Supervisors to help lead our Front of House teams at the DoubleTree by Hilton Harrogate Majestic Hotel & Spa. You will support daily operations, coach colleagues and ensure outstanding guest service.

Join Cairn Group to grow your leadership skills, deliver consistent standards and build rewarding careers across our hotel portfolio. We value teamwork, positivity and customer-focused delivery.

Qualifications

• Experience in hospitality or customer-facing environments.
• Positive leadership that sets a good example for others.
• Organised, dependable and able to prioritise.
• Enjoy developing and motivating team members.
• Collaborative, confident communication with colleagues and guests.
• Desire to grow leadership skills in hospitality.

Responsibilities

• Support day-to-day operation of the department and ensure smooth service delivery.
• Lead by example with high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members during each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges professionally.
• Contribute to team success by driving performance and engagement.

Skills

Hospitality leadership

Customer service

Team coaching

Shift coordination

Job description

Cairn Group is seeking motivated Supervisors to help lead our Front of House teams at the DoubleTree by Hilton Harrogate Majestic Hotel & Spa. You will support daily operations, coach colleagues and ensure outstanding guest service.

Join Cairn Group to grow your leadership skills, deliver consistent standards and build rewarding careers across our hotel portfolio. We value teamwork, positivity and customer-focused delivery.