Guest Experience Supervisor

Hyatt; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hyatt is seeking a Guest Experience Supervisor to enhance guest interactions at Park Hyatt London River Thames. The role involves supervising staff, ensuring personalized guest experiences, and coordinating with various departments to maintain high service standards. Applicants should have prior luxury hotel experience and strong organizational skills.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Complimentary laundry for business attire

Headspace membership access

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel guest experience within the luxury segment preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Supervise and train Guest Experience Officers.
• Ensure guests receive prompt and courteous service.
• Communicate with other departments for seamless operations.

Skills

Organizational skills

Multitasking

Job description

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Guest Experience Supervisor role

• Supervise and train Guest Experience Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department.
• Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
• Guide and empower the team to ensure heightened engagement with our guests
• Assist the Front Office team with arrivals, check-ins, and departures seamlessly.
  
  

About You

Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

Benefits Of The Guest Experience Supervisor Role Include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels!