Guest Experience Specialist — Waiter/Waitress

Heartwood Collection; Cheltenham; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training program

Employee Assistance Program

Instant pay through EarlyPay

Enhanced Maternity & Paternity leave

Referral bonus up to £1,500

Food discount 50% at Heartwood Inns/Br

20% discount for family and friends

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking passionate Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll help deliver warm, attentive service and ensure guests feel at home in every visit.

We offer the National Living Wage plus TRONC, training through Stepping Stones, inclusive benefits, instant pay, and a range of staff discounts, plus long service recognition as we grow to 60 sites by 2027.

Qualifications

• People person with strong interpersonal skills and guest focus.
• Flexible, reliable, with passion for delivering excellent service.
• Interest in quality food and high standards.

Responsibilities

Skills

Interpersonal skills

Guest focus

Flexible

Reliable

Service-minded

Job description

Heartwood Collection is seeking passionate Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll help deliver warm, attentive service and ensure guests feel at home in every visit.

We offer the National Living Wage plus TRONC, training through Stepping Stones, inclusive benefits, instant pay, and a range of staff discounts, plus long service recognition as we grow to 60 sites by 2027.