FRONT OFFICE ASSOCIATE

Marriott Cardiff; Cardiff; Vor Ort; GBP 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Zusammenfassung

Marriott Cardiff is seeking a dedicated front desk guest services associate to welcome guests and ensure a smooth stay from check-in to check-out. You will handle inquiries, coordinate with departments, and promote hotel amenities to enhance guest experience.

We offer a competitive salary, uniform, meals on duty and access to Marriott discounts, plus development opportunities within a global hospitality network.

Qualifikationen

• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Aufgaben

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Kenntnisse

Customer service

Communication

Problem solving

Jobbeschreibung

Areyou passionate about delivering exceptional hospitality and eager to join adynamic team at one of the world's leading hotel brands? We are currentlyrecruiting for a dedicated individual to join our team. We believe in creatingmemorable experiences for our guests and we want our associates to be at their best:to care for their holistic wellbeing, to feel a sense of belonging, to knowtheir co-workers are committed to a culture of respect and kindness.

Whatis in it for you:

In addition toreceiving a competitive salary and investment in your personal development, youwill have access to an array of perks and discounts including:

• Free Meals onDuty:Enjoy complimentary meals whileat work.
• Uniform Provided:A professional uniform is supplied for allemployees.
• Explore Discounts: A Marriott Discount Card that offersbenefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People's Pension.
• Employee AssistanceProgramme:Free and confidentialsupport for various challenges, including financial advice, stress, and healthissues.
• CareerDevelopment:Opportunities forcareer growth and internal transfers within Marriott's global network.
• Training andDevelopment:Access to trainingprograms to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Welcome and assistguestswith check-in/check-outprocedures, ensuring a smooth and pleasant experience.
• Address guest inquiriesand concernspromptly andprofessionally, providing accurate information and solutions.
• Coordinate with otherdepartmentsto ensure guestrequests are fulfilled efficiently.
• Maintain a high levelof customer servicebyanticipating guest needs and exceeding their expectations.
• Handle guest complaintswith empathy and resolve issues to theirsatisfaction.
• Promote hotel servicesand amenitiesto enhance guestexperience and drive revenue.
• Ensure compliance withhotel policiesand procedures,maintaining a safe and secure environment.
• Monitor guest feedbackand implement improvements based on theirsuggestions.
• Assist in training newstaffon guest service standardsand procedures.
• Maintain accurate recordsof guest interactions and transactions.

Safety andCompany Policies:

• Follow all company andsafety and security policies and procedures.
• Report maintenance needs,accidents, injuries, and unsafe work conditions to the manager.
• Complete safety trainingand certifications.
• Ensure uniform andpersonal appearance are clean and professional.
• Maintain confidentialityof proprietary information.
• Communicate with othersusing clear and professional language.
• Develop and maintainpositive working relationships with others.
• Support the team to reachcommon goals.
• Listen and respondappropriately to the concerns of other employees.
• Ensure adherence toquality expectations and standards.

Note: This above description is not intended to establish atotal definition of the job, but an outline of the duties.

PreferredQualifications:

• Related Work Experience:At least 1 year of related work experience in a customer service role.
• Supervisory Experience:None required.
• License or Certification: None required.

Compensation: Competitive salary