Guest Experience Specialist - Café Service

Fortnum & Mason plc; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Fortnum & Mason is seeking a customer-focused Catering Assistant for Café 181 in London. This full-time, permanent role offers 40 hours per week across 5 days from 7, including weekends, with various shift patterns.

You will help maintain a welcoming dining area, replenish service essentials, assist with food and beverage service, and deliver attentive, efficient guest experiences in a fast-paced environment.

Qualifications

• Experience in hospitality, catering, retail or customer service.
• Passion for delivering exceptional guest experiences.
• Ability to talk confidently about food and beverages.
• Ability to work quickly with attention to detail.
• Excellent communication and teamwork skills.

Responsibilities

• Maintaining presentation and cleanliness of the restaurant, including replenishing tea, coffee, and other service essentials.
• Ensuring tables are prepared and maintained to high standards of presentation and service.
• Delivering attentive, friendly, and efficient customer service.
• Responding professionally to customer feedback, issues, breakages, or spillages in line with our service standards.
• Communicating service-related matters effectively with managers and team members.
• Developing a strong knowledge of our food, beverage, and menu offerings.
• Serving food and beverages from the counter with confidence and enthusiasm.
• Supporting colleagues to ensure a smooth and efficient service throughout the day.

Skills

Hospitality experience

Customer service

Communication

Teamwork

Job description

Fortnum & Mason is seeking a customer-focused Catering Assistant for Café 181 in London. This full-time, permanent role offers 40 hours per week across 5 days from 7, including weekends, with various shift patterns.

You will help maintain a welcoming dining area, replenish service essentials, assist with food and beverage service, and deliver attentive, efficient guest experiences in a fast-paced environment.