Restaurant Manager Café 181

Fortnum & Mason plc; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and bonus

Company pension

Generous holiday allowance

Meals during shifts

Ongoing training

Job summary

Fortnum & Mason plc is seeking a Restaurant Manager for Café 181 to lead daily operations with a hands-on approach, delivering warm hospitality and high quality service for colleagues. You will manage food safety, presentation, and financial performance, while coaching the team to foster pride, accountability and teamwork in a busy workplace dining environment.

The role emphasizes continuous improvement, strong commercial discipline and a passion for creating memorable experiences in a renowned

Qualifications

• Experience leading a restaurant, café, workplace dining or high-quality food service operation.
• A visible, hands-on leader who enjoys being in the operation and leading by example.
• A genuine passion for great food, hospitality and creating memorable experiences.
• Strong people leadership, with the ability to coach, engage and develop a team.
• Sound commercial judgement, with experience managing labour, budgets, stock and waste.
• Excellent operational knowledge, including food safety, allergens, hygiene and health & safety.
• Organised, proactive and solutions-focused, with strong attention to detail.
• Level 3 Food Safety qualification desirable.

Responsibilities

• Lead from the front, creating a warm, welcoming and consistently high-quality experience for colleagues.
• Set and uphold excellent standards across food quality, presentation, service, cleanliness, food safety and allergen management
• Lead, coach and develop the team, creating a positive culture built around pride, accountability and teamwork.
• Listen to our colleagues, using feedback and insight to continually improve the food offer, service and overall Café 181 experience.
• Own the commercial performance of the café, managing labour, rotas, stock, ordering, budgets and waste effectively.
• Drive continuous improvement, identifying practical ways to make the operation simpler, more efficient and better for colleagues.
• Ensure strong operational controls, maintaining full compliance with food safety, health & safety and Fortnum's policies and procedures.

Skills

People leadership

Commercial judgement

Operational knowledge

Attention to detail

Hands-on leadership

Education

Level 3 Food Safety qualification

Job description

Restaurant Manager - Café 181

About the Role

Café 181 is at the heart of the Fortnum's colleague experience, providing great food, warm hospitality and a welcoming place for our teams every day.

As Restaurant Manager, you'll lead the day-to-day operation, creating a restaurant that colleagues are proud to use and a team that is proud to work in. You'll be a visible, hands‑on leader, setting high standards across food, service, cleanliness and food safety, while continually looking for ways to continually improve the experience and offer.

You'll bring together great people, thoughtful hospitality and strong commercial discipline, ensuring Café 181 reflects the standards, values and attention to detail we expect across Fortnum's.

What You'll Do

• Lead from the front, creating a warm, welcoming and consistently high-quality experience for colleagues.
• Set and uphold excellent standards across food quality, presentation, service, cleanliness, food safety and allergen management
• Lead, coach and develop the team, creating a positive culture built around pride, accountability and teamwork.
• Listen to our colleagues, using feedback and insight to continually improve the food offer, service and overall Café 181 experience.
• Own the commercial performance of the café, managing labour, rotas, stock, ordering, budgets and waste effectively.
• Drive continuous improvement, identifying practical ways to make the operation simpler, more efficient and better for colleagues.
• Ensure strong operational controls, maintaining full compliance with food safety, health & safety and Fortnum's policies and procedures.

What We're Looking For

• Experience leading a restaurant, café, workplace dining or high-quality food service operation.
• A visible, hands‑on leader who enjoys being in the operation and leading by example.
• A genuine passion for great food, hospitality and creating memorable experiences.
• Strong people leadership, with the ability to coach, engage and develop a team.
• Sound commercial judgement, with experience managing labour, budgets, stock and waste.
• Excellent operational knowledge, including food safety, allergens, hygiene and health & safety.
• Organised, proactive and solutions-focused, with strong attention to detail.
• Level 3 Food Safety qualification desirable.

Why Work For Us?

• Competitive salary, benefits package and company bonus
• Company pension, generous holiday allowance and meals during shifts
• Ongoing training, career development and wellbeing support
• A supportive and collaborative working environment

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from all qualified candidates and celebrate the different perspectives, experiences and backgrounds that make our workplace stronger.