Catering Assistant

Fortnum & Mason plc; Greater London; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Fortnum & Mason is seeking a customer-focused Catering Assistant for Café 181 in London. This full-time, permanent role offers 40 hours per week across 5 days from 7, including weekends, with various shift patterns.

You will help maintain a welcoming dining area, replenish service essentials, assist with food and beverage service, and deliver attentive, efficient guest experiences in a fast-paced environment.

Qualifications

• Experience in hospitality, catering, retail or customer service.
• Passion for delivering exceptional guest experiences.
• Ability to talk confidently about food and beverages.
• Ability to work quickly with attention to detail.
• Excellent communication and teamwork skills.

Responsibilities

• Maintaining presentation and cleanliness of the restaurant, including replenishing tea, coffee, and other service essentials.
• Ensuring tables are prepared and maintained to high standards of presentation and service.
• Delivering attentive, friendly, and efficient customer service.
• Responding professionally to customer feedback, issues, breakages, or spillages in line with our service standards.
• Communicating service-related matters effectively with managers and team members.
• Developing a strong knowledge of our food, beverage, and menu offerings.
• Serving food and beverages from the counter with confidence and enthusiasm.
• Supporting colleagues to ensure a smooth and efficient service throughout the day.

Skills

Hospitality experience

Customer service

Communication

Teamwork

Job description

At Fortnum & Mason, exceptional food, outstanding service, and memorable customer experiences have been at the heart of everything we do since 1707. As one of the world's most iconic luxury retailers, we take pride in creating an environment where both our customers and our people can thrive.

We are looking for an enthusiastic and customer-focused Catering Assistant to join our team at Café 181 on a full-time, permanent basis, working 40 hours per week across 5 days out of 7, including weekends and a variety of shift patterns.

This is a fantastic opportunity for someone with a passion for hospitality who enjoys working in a fast-paced environment and delivering exceptional service to every guest.

What You'll Be Doing

As a Catering Assistant, you'll play an important role in creating an outstanding experience for our customers by:

• Maintaining the presentation and cleanliness of the restaurant, including replenishing tea, coffee, and other service essentials.
• Ensuring tables are prepared and maintained to our high standards of presentation and service.
• Delivering attentive, friendly, and efficient customer service.
• Responding professionally to customer feedback, issues, breakages, or spillages in line with our service standards.
• Communicating service-related matters effectively with managers and team members.
• Developing a strong knowledge of our food, beverage, and menu offerings.
• Serving food and beverages from the counter with confidence and enthusiasm.
• Supporting colleagues to ensure a smooth and efficient service throughout the day.

About You

We're looking for someone who:

• Has experience working within a hospitality, catering, retail, or customer service environment.
• Demonstrates a genuine passion for delivering exceptional guest experiences.
• Enjoys engaging with customers and can confidently talk about food and beverage offerings.
• Can work efficiently in a busy environment while maintaining attention to detail.
• Has excellent communication and teamwork skills.
• Is proactive, positive, and willing to go the extra mile for customers and colleagues.
• Can effectively prioritise tasks and manage multiple responsibilities.

Why Join Fortnum & Mason?

At Fortnum & Mason, we are committed to helping our people grow and develop their careers. Whether you're looking to build on your hospitality experience or take the next step in your career, you'll be supported by a team that values talent, passion, and individuality.

We believe that diversity and inclusion make us stronger. We are committed to creating a workplace where everyone feels valued, respected, and empowered to be themselves, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you're passionate about hospitality, take pride in delivering exceptional service, and want to be part of an iconic British brand, we'd love to hear from you.