Guest Experience Specialist

Soho House & Co.; England; On-site; GBP 17,616 - 25,089; Full time

Benefits offered by this job

Weekly Pay

Team meal while on shift

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Birthday Day Off

Free Counselling Sessions

Job summary

Soho House & Co. is seeking a Guest Service Agent to enhance the customer experience by addressing queries and processing reservations. This role focuses on delivering first-class service with responsibilities including managing bookings and assisting guests effectively.

Preferred candidates will have at least 2 years’ experience and strong problem-solving skills, maintaining composure in a fast-paced environment. The role offers a competitive pay of £15.50 per hour and includes various employee perks and benefits.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Ability to work flexible shifts, including weekends and holidays.
• Demonstrated competency as outlined in training.

Responsibilities

• Processes reservations and assists with guest inquiries.
• Communicates reservation information to the front desk.
• Prepares expected arrival lists for front office.

Skills

Customer service

Problem solving

Communication

Job description

Soho House & Co. is seeking a Guest Service Agent to enhance the customer experience by addressing queries and processing reservations. This role focuses on delivering first-class service with responsibilities including managing bookings and assisting guests effectively.

Preferred candidates will have at least 2 years’ experience and strong problem-solving skills, maintaining composure in a fast-paced environment. The role offers a competitive pay of £15.50 per hour and includes various employee perks and benefits.