Guest Experience Specialist

WSH Group; Cambridge; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 Days holiday incl bank holidays

Birthday leave

Maternity leave 24 weeks (enhanced)

Second carer leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

PerkBox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is hiring a Hospitality Assistant to join our Cambridge team in the United Kingdom. You will deliver exceptional guest experiences, support hospitality operations, and collaborate with colleagues to maintain high standards of service and professionalism.

The role emphasizes friendly, efficient service, opportunities for development and an inclusive work environment, with a focus on delivering memorable experiences for our clients and guests.

Qualifications

• Minimum 1 year's experience in a hospitality or customer-facing role.
• Excellent communication skills, both written and verbal, with guests and colleagues.
• Strong commitment to delivering exceptional customer service and working well under pressure.

Responsibilities

• Provide outstanding customer service to guests and assist with reception duties.
• Maintain clean, welcoming communal areas and address guest requests with empathy and professionalism.
• Support induction/training for new team members and ensure health, safety and policies are followed.

Skills

Communication skills

Team player

Guest service

Job description

BaxterStorey is hiring a Hospitality Assistant to join our Cambridge team in the United Kingdom. You will deliver exceptional guest experiences, support hospitality operations, and collaborate with colleagues to maintain high standards of service and professionalism.

The role emphasizes friendly, efficient service, opportunities for development and an inclusive work environment, with a focus on delivering memorable experiences for our clients and guests.