Hospitality Assistant — Guest Experience & Service

WSH Group; Southampton; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

28 Days holiday including bank hols (p

Birthday leave

Maternity leave 24 weeks

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeships opportunities

Pension and life insurance

Discounts on HAPI app; high street,hol

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey invites applications for a General Assistant to support high-quality hospitality services across diverse locations in the UK. You will be part of a team dedicated to delivering memorable guest experiences with a strong emphasis on service excellence.

As a General Assistant, you will handle food and beverage service, assist guests, and maintain clean, safe dining areas. We provide ongoing development and a supportive, inclusive work environment.

Qualifications

• Passion for food and/or customer service.
• Enjoys working in a collaborative, inclusive team.
• Adaptable with a solution-oriented mindset.
• Previous experience in a similar food service role is a plus.
• Some knowledge of food safety and sanitation.
• Aligned with BaxterStorey core values.

Responsibilities

• Serve food and beverages to guests professionally.
• Provide attentive customer service across the guest journey.
• Collaborate with colleagues to ensure smooth operations and an inclusive environment.
• Comply with health and safety and location-specific guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.

Skills

Passion for food/service

Team collaboration

Problem solving

Experience in food service

Food safety basics

Core values alignment

Job description

BaxterStorey invites applications for a General Assistant to support high-quality hospitality services across diverse locations in the UK. You will be part of a team dedicated to delivering memorable guest experiences with a strong emphasis on service excellence.

As a General Assistant, you will handle food and beverage service, assist guests, and maintain clean, safe dining areas. We provide ongoing development and a supportive, inclusive work environment.