Rooms & Maintenance Coordinator

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Clear career pathways

Health cashback plan

50% off food and drinks

Exclusive discounted room rates

Special discounts at hotels around the

Wagestream wage access

Free meals on every shift

Introduce a Friend bonus

Free laundry and dry cleaning

Birthday half-day off

Regular team socials and parties

Volunteer day

24/7 confidential support

Northbank Privilege Card

Job summary

Strand Palace in central London is hiring a Rooms & Maintenance Coordinator to provide structured, accurate, and timely administrative support for rooms, maintenance and operations coordination, helping bring the mission of ‘Serving London Love’ to life.

As part of Iconic Hotels & Resorts, Strand Palace offers a range of perks and development opportunities, with a culture centred on hospitality, teamwork and guest satisfaction.

Qualifications

• Proven leadership experience within hospitality.
• Strong organisational skills for managing large teams.
• Approachable, hands-on approach focused on guest experience.
• Driven to exceed guest expectations and improve service.

Responsibilities

• Prepare and administer permits to work and contractor H&S documentation, escalating any missing or concerning information to the Operations Support Supervisor.
• Support the Operations Support Supervisor with rooms OOO/OOS reporting, room status information, and room allocation changes connected to maintenance works.
• Support coordination of room access for PPM, inspections, portable appliance testing, showerhead cleaning, pest control and other planned activity.
• Complete monthly expense reports for the Hotel Manager, General Manager and Director of Engineering, escalating any sensitive or confidential matters to the Operations Support Supervisor.

Skills

Leadership experience

Organisational skills

Guest-focused service

Team development

Job description

Develop your career at Strand Palace – Great Place to Work

Join our team at Strand Palace, in the heart of central London! We are looking for a Rooms & Maintenance Coordinator to provide structured, accurate, and timely administrative support for rooms, maintenance and operational coordination. Help us bring our mission of ‘Serving London Love’ to life.

About Strand Palace

Part ofIconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About Iconic Hotels & Resorts

Iconic Hotels & Resorts is a leading international owner-operator and curated collection of world-class destinations. From England's great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R's discretionary capital, we deliver exceptional service, memorable guest experiences, and owner-aligned performance.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed
• Health cashback plan for dental, vision, physiotherapy, and many other expenses
• 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family
• Exclusive discounted room rates at Strand Palace for you and your loved ones
• Special discounts at hotels around the world, including the L+R Hotels collection
• Instant access to your wages through Wagestream – no more waiting for payday!
• Free meals on every shift – breakfast, lunch, and dinner included
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great
• Free laundry and dry cleaning – saving you time and money
• Enjoy a paid half-day off on your birthday– because you deserve to celebrate!
• Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company
• A paid volunteering day each year to support a cause close to your heart
• 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
• Northbank Privilege Card– giving you discounts at local shops, restaurants, and attractions.

Key Responsibilities

• Prepare and administer permits to work and contractor H&S documentation, escalating any missing or concerning information to the Operations Support Supervisor.
• Support the Operations Support Supervisor with rooms OOO/OOS reporting, room status information, and room allocation changes connected to maintenance works
• Support coordination of room access for PPM, inspections, portable appliance testing, showerhead cleaning, pest control and other planned activity.
• Complete monthly expense reports for the Hotel Manager, General Manager and Director of Engineering, escalating any sensitive or confidential matters to the Operations Support Supervisor.

What We’re Looking For

• Proven leadership experience within hospitality
• Strong organisational skills, with experience managing large and diverse teams
• Approachable, hands-on, and passionate about guest experience and team development
• Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We’re more than just a hotel - we’re a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.

We describe ourselves asconfident, creative, and personable- if that sounds like you, we think you’ll fit right in.At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.

We’re also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the Green Keyfor two consecutive years and is part of theFuturePlusprogramme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.

Come be part of something meaningful.

Join us at Strand Palace - where your personality and purpose can shine.