Guest Experience Room Attendant

COMO The Treasury; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Como The Halkin in London is seeking a Room Attendant to join the Housekeeping team. You will clean bedrooms and guest areas to COMO standards, greet guests with their name and title, and ensure guest belongings are secure.

The role emphasizes attention to detail, teamwork, and punctuality. Training on spectral link phones and linen/inventory processes is provided; you will report to the Floor Housekeeper and contribute to high service levels.

Qualifications

• Proactive approach with self-driven attitude.
• Good social and communication skills.
• Ability to work within a team, as well as alone.
• Attention to details, good timekeeping.

Responsibilities

• Clean bedrooms, bathrooms, apartments and guest areas to the standards required.
• Restock and replenish bath care products.
• Greet guests using their name and title.
• Ensure that guests’ personal properties requests are dealt with in an efficient and correct manner.
• To ensure that guest’s clothing is folded and stored correctly.
• Replace all guests’ supplies and stationaries as necessary and to the correct standard.
• Be responsible for any keys or spectral link phones assigned to you whilst on duty.
• Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard.
• Ensure all bed linens are changed and beds are made to standard and towels are replenished.
• Replenish bathroom products (e.g. soap, shampoo, tissues).
• Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving.
• Ensure allocated rooms are cleaned within the specified time (during shift).
• Report any room discrepancies each day.
• Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times.
• Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner

Skills

Proactive

Communication skills

Teamwork

Attention to detail

Timekeeping

Job description

Como The Halkin in London is seeking a Room Attendant to join the Housekeeping team. You will clean bedrooms and guest areas to COMO standards, greet guests with their name and title, and ensure guest belongings are secure.

The role emphasizes attention to detail, teamwork, and punctuality. Training on spectral link phones and linen/inventory processes is provided; you will report to the Floor Housekeeper and contribute to high service levels.