Floor Housekeeper

COMO Metropolitan London; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Worldwide hotel discounts

3 complimentary nights per year

Discounted dining at partner venues

Service charge on salary

Company sick pay

28 paid days holiday

Recommend a Friend bonus

Career development

Wellness & engagement activities

Employee Assistance Programme

Job summary

Como Metropolitan London is seeking a Floor Housekeeper to oversee daily housekeeping on assigned floors, ensuring rooms and public areas meet luxury standards. You will work with the Housekeeping team to inspect spaces, allocate tasks, and uphold brand quality with meticulous attention to detail.

As a Floor Housekeeper, you will supervise colleagues, maintain records, and collaborate with other departments to deliver an exceptional guest experience.

Qualifications

• Previous Housekeeping experience within a hotel environment.
• Strong attention to detail and high standards of cleanliness.
• Excellent organisation and communication skills.
• The ability to work effectively in a fast-paced environment.
• A positive team player with a passion for delivering exceptional guest service.
• Previous supervisory experience is desirable but not essential.

Responsibilities

• Supervise the Housekeeping team and ensure procedures are followed.
• Maintain high standards of cleanliness across guest rooms, public areas, and back-of-house spaces.
• Prepare daily worksheets and allocate tasks to Room Attendants and Porters.
• Inspect guest rooms and work areas to ensure COMO standards.
• Conduct regular quality checks and identify process improvements.
• Maintain records for linen, guest supplies, cleaning materials, and handovers.
• Manage keys and communication devices for colleagues.
• Brief team daily and set priorities for guest needs.
• Ensure maintenance issues are reported and resolved.
• Liaise with other departments to meet guest requests and deliver service.
• Respond to guest feedback professionally and address concerns.
• Support deep cleaning programmes, stock control, and departmental projects.

Skills

Attention to detail

Organisational skills

Communication

Team leadership

Hospitality customer service

Job description

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

We’re on the lookout for aFloor Housekeeperwho is committed to excellence, thrives in a team setting, and is passionate about delivering exceptional guest experiences.

As a Floor Housekeeper, you will be responsible for overseeing the daily housekeeping operation on your assigned floors, ensuring all guest rooms and public areas consistently meet COMO's luxury standards. Working closely with the Housekeeping team, you will conduct inspections, support and guide colleagues, manage daily floor activities, and help create a seamless and memorable experience for our guests through exceptional service and attention to detail.

Why Join Us?:

• Worldwide discountsat all COMO Hotels & Resorts including Family & Friends discounted rates.
• 3 complimentary nights per yearat any COMO Hotels & Resorts; worldwide.
• Discounted dining rateat Nobu London and Labombe by Trivet.
• Service Charge on top of your monthly salary payment.
• Company Sick Pay.
• 28 paid days holiday per year, increasing with service.
• Earn up to £450 through ourRecommend a Friend scheme.
• Career developmentand growth opportunities.
• A calendar of wellness & engagement activities.
• Access to our Employee Assistance Programmewhich includes financial advice and mental health support.

What You Will Do:

• Supervise the Housekeeping team and ensure departmental procedures are followed at all times.
• Maintain the highest standards of cleanliness and presentation across guest rooms, public areas, corridors, and back-of-house spaces.
• Prepare daily worksheets and allocate tasks to Room Attendants and Porters to ensure efficient operations.
• Inspect guest rooms and work areas to ensure they meet COMO standards.
• Conduct regular quality checks and identify opportunities to improve processes and service delivery.
• Maintain accurate records relating to linen, guest supplies, cleaning materials, lost property, and departmental handovers.
• Manage the issue and return of keys and communication devices for Housekeeping colleagues.
• Brief team members daily and provide clear direction on operational priorities and guest requirements.
• Ensure maintenance issues are reported promptly and followed through to completion.
• Liaise closely with other departments to meet guest requests and deliver exceptional service.
• Respond professionally to guest feedback and housekeeping-related concerns.
• Support deep cleaning programmes, stock control, and departmental projects as required.

What We're Looking For:

• Previous Housekeeping experience within a hotel environment.
• Strong attention to detail and high standards of cleanliness.
• Excellent organisation and communication skills.
• The ability to work effectively in a fast-paced environment.
• A positive team player with a passion for delivering exceptional guest service.
• Previous supervisory experience is desirable but not essential.

At COMO, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.