ROOM ATTENDANT

COMO The Treasury; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Como The Halkin in London is seeking a Room Attendant to join the Housekeeping team. You will clean bedrooms and guest areas to COMO standards, greet guests with their name and title, and ensure guest belongings are secure.

The role emphasizes attention to detail, teamwork, and punctuality. Training on spectral link phones and linen/inventory processes is provided; you will report to the Floor Housekeeper and contribute to high service levels.

Qualifications

• Proactive approach with self-driven attitude.
• Good social and communication skills.
• Ability to work within a team, as well as alone.
• Attention to details, good timekeeping.

Responsibilities

• Clean bedrooms, bathrooms, apartments and guest areas to the standards required.
• Restock and replenish bath care products.
• Greet guests using their name and title.
• Ensure that guests’ personal properties requests are dealt with in an efficient and correct manner.
• To ensure that guest’s clothing is folded and stored correctly.
• Replace all guests’ supplies and stationaries as necessary and to the correct standard.
• Be responsible for any keys or spectral link phones assigned to you whilst on duty.
• Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard.
• Ensure all bed linens are changed and beds are made to standard and towels are replenished.
• Replenish bathroom products (e.g. soap, shampoo, tissues).
• Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving.
• Ensure allocated rooms are cleaned within the specified time (during shift).
• Report any room discrepancies each day.
• Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times.
• Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner

Skills

Proactive

Communication skills

Teamwork

Attention to detail

Timekeeping

Job description

Room Attendant

Property: COMO The Halkin

Position: Room Attendant

Base Location: London

Department: Housekeeping

Reporting to: Floor Housekeeper / Head Housekeeper / Executive Housekeeper

Tasks/Responsibilities

• Clean bedrooms, bathrooms, apartments and guest areas to the standards required
• Restock and replenish bath care products
• Greet guests using their name and title
• Ensure that guests’ personal properties requests are dealt with in an efficient and correct manner
• To ensure that guest’s clothing is folded and stored correctly
• Replace all guests’ supplies and stationaries as necessary and to the correct standard
• Be responsible for any keys or spectral link phones assigned to you whilst on duty
• Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard
• Ensure all bed linens are changed and beds are made to standard and towels are replenished
• Replenish bathroom products (e.g. soap, shampoo, tissues)
• Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving
• Ensure allocated rooms are cleaned within the specified time (during shift), this includes both occupied rooms and departures
• Ensure that any damaged/stained linen is to be reported to the Floor Housekeeper
• Report for work on time and dressed in your correct uniform and well groomed
• Being able to maintain effective communication with your supervisors by giving clear and concise information at all times
• Relate to supervisors any issues that may arise
• Assist Floor Housekeeper in maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, and handover
• Understand the daily brief each day for tasks, taking special care on instructions and special requirements
• Report any room discrepancies each day
• Ensure guest corridors are clean
• Report any maintenance faults to the Floor Housekeeper
• Take extra care with V.I.P rooms
• Be vigilant and report any suspicious behavior to the Floor Housekeeper/Duty manager
• Report any rooms that do not require service, are on double lock or do not disturb after 2pm to the Housekeeping Supervisor on duty along with any special guest requests
• Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times
• Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner

Job Requirements

• Proactive in approach with self-driven attitude
• Good social and communication skills
• Ability to work within a team, as well as alone
• Attention to details, good timekeeping

Thank you

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