Guest Experience & Reservations Supervisor

Upmarket Leisure Ltd; Greater London; On-site; GBP 24,000 - 31,000; Full time

Job summary

Luciano by Gino D’Acampo London is seeking an experienced reservations and reception supervisor to manage the full guest journey, from booking through to departure.

You will oversee daily reservations, coordinate events, welcome guests and ensure a smooth, efficient reception in a busy restaurant environment.

This role suits someone with hospitality experience, excellent English, strong organisation and a positive, courteous approach.

Qualifications

• Experience in reservations, reception or a similar hospitality role.
• Excellent communication and organisational skills.
• A good command of English.
• A positive attitude and courteous manner.
• The ability to remain organised and efficient in a busy environment.

Responsibilities

• Managing daily reservations and bookings.
• Coordinating events and supporting the smooth operation of the reception desk.
• Welcoming guests and delivering a professional, polite service.
• Handling a busy reception environment while maximising seating capacity.

Skills

Reservations experience

Reception experience

Communication skills

Organisational skills

English proficiency

Job description

Luciano by Gino D’Acampo London is seeking an experienced reservations and reception supervisor to manage the full guest journey, from booking through to departure.

You will oversee daily reservations, coordinate events, welcome guests and ensure a smooth, efficient reception in a busy restaurant environment.

This role suits someone with hospitality experience, excellent English, strong organisation and a positive, courteous approach.