Guest Experience Reservations Specialist

Exclusive Hotels and Venues; Sparsholt; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Service charge

F&B discount across Exclusive Collecti

Staff hotel rates

Free meals on duty

On-site gym access

Free parking

Employee assistance programme

Hospitality Essentials discounts

Training & career progression

Job summary

Lainston House, part of Exclusive Collection, is seeking a Guest-focused Reservations Coordinator in Winchester. You will manage guest enquiries and reservations, guiding the journey from initial contact to arrival while maintaining the highest standards of service.

This role offers a competitive salary (£13.15 per hour) with a service charge, 40-hour weeks, and benefits including meal discounts, staff gym access, free parking and training opportunities across the Collection.

Qualifications

• Experience in hotel reservations or guest services.
• Strong customer-focused approach and communication skills.
• Ability to upsell and maximise revenue.

Responsibilities

• Handle guest accommodation enquiries and reservations.
• Convert enquiries into bookings and upsell where appropriate.
• Maintain accurate reservation records in hotel systems.
• Communicate guest requirements across teams.

Skills

Guest service

Communication

Organisational skills

Commercial awareness

Reservation systems

Microsoft Office

Tools

Opera PMS

Job description

Lainston House, part of Exclusive Collection, is seeking a Guest-focused Reservations Coordinator in Winchester. You will manage guest enquiries and reservations, guiding the journey from initial contact to arrival while maintaining the highest standards of service.

This role offers a competitive salary (£13.15 per hour) with a service charge, 40-hour weeks, and benefits including meal discounts, staff gym access, free parking and training opportunities across the Collection.