Weekend Guest Experience Host – Luxury Hotel

Exclusive Hotels; Bagshot; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Competitive rate of pay plus service:

Free meals while on duty

Free use of on-site gym and parking

Employee Assistance Programme and well

Hospitality Essentials discounts

Training and career progression across

Job summary

Pennyhill Park, part of Exclusive Collection, is one of the UK's most renowned luxury hotels, delivering elegant surroundings, exceptional service and unforgettable guest experiences.

As a Hospitality Assistant you will support guest-facing teams across departments, help deliver warm, professional service at every touchpoint and contribute to the high standards Pennyhill Park is known for.

You will also enjoy competitive pay, on-site meals and access to wellbeing support and employee benefits.

Qualifications

• A friendly, professional and approachable manner.
• Excellent communication and interpersonal skills.
• A passion for hospitality and customer service.
• The ability to work well within a team and in a fast-paced environment.
• A flexible attitude and willingness to learn new skills.
• Previous hospitality or customer service experience is beneficial but not essential.

Responsibilities

• Deliver warm, friendly and professional service at every guest touchpoint.
• Support the smooth day-to-day operation across a variety of guest-facing departments.
• Build positive relationships with guests and confidently respond to enquiries.
• Maintain exceptional standards of presentation, cleanliness and organisation.
• Work collaboratively with colleagues to ensure seamless guest experiences.
• Promote hotel facilities, dining experiences and services to maximise guest satisfaction.

Skills

Friendly demeanor

Communication skills

Teamwork

Fast-paced adaptability

Hospitality mindset

Job description

Pennyhill Park, part of Exclusive Collection, is one of the UK's most renowned luxury hotels, delivering elegant surroundings, exceptional service and unforgettable guest experiences.

As a Hospitality Assistant you will support guest-facing teams across departments, help deliver warm, professional service at every touchpoint and contribute to the high standards Pennyhill Park is known for.

You will also enjoy competitive pay, on-site meals and access to wellbeing support and employee benefits.