Guest Experience & Reservations Specialist

Red Hotels (Bedruthan & Scarlet); Newquay; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

10% sales bonus

Monthly tips share

Permanent contract

28 days holiday

Uniform supplied

Free parking

Food discount

Staff discount

Long service stay

Health plan

Job summary

Red Hotels (Bedruthan & Scarlet) in Mawgan Porth is seeking a Reservation Specialist to join our Central Reservations team. This on-site role involves assisting guests, understanding their needs, and recommending hotel experiences to enhance their stay.

You’ll handle bookings and enquiries by phone and email, contribute to meeting revenue targets, and enjoy benefits including a 10% sales bonus paid quarterly and a monthly tips share. Full-time, 40 hours across five days.

Qualifications

• Warm, positive and friendly, with a natural ability to build genuine relationships.
• Organised and able to keep on top of a busy workload.
• A confident communicator, with excellent spoken and written English.
• Comfortable using computers and willing to learn our booking systems.
• Passionate about customer service and sales.
• Motivated by achieving targets and contributing to the success of the wider team.

Responsibilities

• Speak with guests by phone and email, responding to enquiries quickly, warmly and efficiently.
• Get to know what each guest is looking for and recommend the right hotel, experience or service for them.
• Confidently showcase and upsell our hotel products and services.
• Work towards sales targets and help our hotels achieve their budgeted revenue.
• Accurately complete bookings and administration, ensuring all details are correct and clearly communicated.
• Provide friendly, knowledgeable and professional service from the first enquiry through to booking.
• Work closely with other hotel departments to make sure our guests receive a seamless experience.
• Support your colleagues and celebrate each other’s successes along the way.

Skills

Customer service

Sales

Communication

English proficiency

Computers

Tools

Booking systems

Job description

Red Hotels (Bedruthan & Scarlet) in Mawgan Porth is seeking a Reservation Specialist to join our Central Reservations team. This on-site role involves assisting guests, understanding their needs, and recommending hotel experiences to enhance their stay.

You’ll handle bookings and enquiries by phone and email, contribute to meeting revenue targets, and enjoy benefits including a 10% sales bonus paid quarterly and a monthly tips share. Full-time, 40 hours across five days.