Reservations and Events Agent

Valor Hospitality; Leeds; On-site; GBP 24,000 - 29,000; Full time

Job summary

Valor Hospitality is seeking a friendly Reservations and Events Agent in Leeds to join our team. You will be on the front line, handling enquiries, bookings via phone and online, and delivering attentive customer service to maximise occupancy and room rates.

The role involves upselling food and beverage packages, coordinating with reception on occupancy, no-shows and events, and contributing to a positive guest experience across 7 days.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Skills

Customer service

Communication

Hospitality passion

Job description

£26,438.67 per annum/ £12.71 per hour, 40 hours per week over 5 days

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.

The Role

As Reservations and EventsAgent you'll be on the front line, delivering on our mission!

You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What'll make you a great fit for us?

Do you eat, sleep and breathe customer service?

Why not RESERVE your place on our team?

At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.

You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you'll know who’s who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events.

We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

What you'll be doing as Reservations and Events Agent

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Requirements:

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.