Cloakroom Attendant

sohohousecaterer; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days with Soho Impact

Counselling sessions

Training & team events

Job summary

Soho House is seeking a Receptionist to be the first point of contact for members and guests, delivering seamless front-of-house service. The role emphasizes discretion, efficiency, and elegance, contributing to an exceptional welcome from the moment guests arrive.

The successful candidate will have 2–3 years' front desk experience in luxury hospitality or private members clubs, strong communication, and proficient reservation system skills (Opera/OpenTable).

Qualifications

• 2–3 years' experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).
• Calm under pressure with a guest-first mindset.

Responsibilities

• Welcome members and guests by name where possible.
• Answer high-volume calls for reservations, inquiries, and deliveries.
• Maintain knowledge of menus, hours, and amenities.
• Keep reception area clean, sanitary, and organized.
• Assist with Guest List duties on the floor or Rooftop.
• Resolve guest issues and communicate feedback to management.
• Assist with coat checks and item retrievals.
• Foster a welcoming, professional atmosphere.

Skills

Front desk experience

Guest relations

Verbal communication

Written communication

Tools

Opera

OpenTable

Job description

At Soho House, as the Receptionist , you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance

What's in it for you?

Weekly Pay

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Key duties...

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

• 2-3 years' experience in a front desk role
• Experience in luxury hospitality or private members clubs
• Strong leadership and team coordination skills
• Excellent verbal and written communication
• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
• Calm under pressure and adept at resolving issues with a guest-first mindset

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£15.50 - £15.50 GBP