Guest Experience Receptionist - Luxury Care Home

Connaught Care; Chichester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bank holiday pay

Free on-site meals

Free uniform

Free DBS check

Annual pay reviews

Training & progression

Job summary

Connaught Care Collection and Waterhaven Place Care Home in Chichester seek a warm, professional Receptionist to be the face of the home. You’ll greet residents, families and visitors with hospitality and set a calm, welcoming tone from the moment they arrive.

In this front-of-house role you’ll answer calls, handle emails, manage sign-in and deliveries, keep the reception area neat, and support general admin tasks. Join a luxury care brand that values people and service.

Qualifications

• Previous experience in a front-of-house or receptionist role (hospitality, care or hotel setting a bonus).
• Calm, confident manner and a talent for putting people at ease.
• Excellent communication and organisational skills.
• Discretion, professionalism and a natural instinct for great service.
• A team mindset and willingness to support wherever needed.

Responsibilities

• Greet residents, families, visitors and colleagues with warmth, professionalism and a friendly smile.
• Answer calls, emails and face-to-face queries promptly and with a personal touch.
• Manage front-of-house systems including sign-in, bookings, post and deliveries.
• Maintain a beautifully presented reception area reflecting the home’s standard.
• Support general administrative tasks, from printing and filing to light diary coordination.
• Work closely with care, hospitality and management teams to ensure smooth communication.

Skills

Front-of-house experience

Excellent communication

Organisational skills

Discretion & professionalism

Team player

Job description

Connaught Care Collection and Waterhaven Place Care Home in Chichester seek a warm, professional Receptionist to be the face of the home. You’ll greet residents, families and visitors with hospitality and set a calm, welcoming tone from the moment they arrive.

In this front-of-house role you’ll answer calls, handle emails, manage sign-in and deliveries, keep the reception area neat, and support general admin tasks. Join a luxury care brand that values people and service.