Hotel Front Desk – Flexible Hours & Guest Experience

Marstons Plc; England; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

30% off at pubs, restaurants, and inns

Meal deal £4.50 during shifts

Flexible and part-time hours

Rewards platform and discounts

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice and support

Apprenticeship programmes

Friendly and lively team atmosphere

Access to Licensed Trade Charity

Job summary

Marston’s Inns is seeking a Hotel Receptionist to join our team. You’ll be the voice and face of the venue, delivering exceptional service from booking through to checkout with a friendly, welcoming attitude.

Whether you have prior experience or are starting out, you’ll be supported to learn our systems and contribute to a high-standard guest experience, while enjoying a range of career pathways and benefits.

Qualifications

• Proven system/computer skills or willingness to learn.
• Strong focus on delivering excellent customer service.
• Ability to take payments.

Responsibilities

• Create a welcoming atmosphere for all guests.
• Provide exceptional customer service from booking to check-out.
• Handle payments with accuracy.
• Collaborate with the wider hotel and pub team to meet standards.

Skills

Computer skills

Customer service

Payments

Teamwork

Job description

Marston’s Inns is seeking a Hotel Receptionist to join our team. You’ll be the voice and face of the venue, delivering exceptional service from booking through to checkout with a friendly, welcoming attitude.

Whether you have prior experience or are starting out, you’ll be supported to learn our systems and contribute to a high-standard guest experience, while enjoying a range of career pathways and benefits.