Receptionist

Mercure; Wedmore; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Paid overtime

Tips & service charge

Free hotel stays

Worldwide discounts

Restaurant discounts

MPW dining

Employee discounts

Job summary

Mercure is looking for an enthusiastic Hotel Receptionist to warmly welcome guests, manage arrivals and reservations, and handle payments with professionalism. Training is provided, with shifts covering early and late hours to ensure smooth guest experiences.

The role focuses on delivering outstanding customer service in a busy hotel environment, with opportunities to grow within the Mercure brand and access exclusive staff benefits.

Qualifications

• Prior customer service experience is essential.
• Friendly, approachable and professional.
• Strong communication and a can-do attitude.
• Good attention to detail and organisation in a busy environment.
• Flexible to work a mix of early and late shifts, including weekends and public holidays.

Responsibilities

• Welcoming our guests and creating a warm first impression.
• Managing arrivals and departures with smooth check-in/out.
• Handling reservations for hotel and restaurant bookings.
• Processing payments accurately and following billing procedures.
• Delivering exceptional service and resolving guest queries.
• Supporting the hotel team to ensure top service levels.
• Representing Mercure as a positive ambassador.

Skills

Customer service

Friendly demeanor

Communication skills

Attention to detail

Team player

Time management

Job description

Job Description

The Role – Be the Face of Mercure

First impressions matter, and as our Hotel Receptionist, you'll play a key role in creating them. You'll be the friendly face that welcomes our guests, the helpful voice that answers their questions, and the person who helps ensure their visit runs smoothly from arrival to departure.

If you enjoy meeting new people, take pride in delivering excellent customer service and thrive in a busy, people-focused environment, we'd love to hear from you!

Previous customer service experience is essential, but previous hotel experience is not required. We'll provide full reception training, giving you the knowledge and confidence to succeed in the role.

What You'll Be Doing

• Welcoming our guests: Creating a warm, professional and memorable first impression for everyone who walks through our doors.
• Managing arrivals and departures: Checking guests in and out efficiently while ensuring a smooth and enjoyable experience.
• Handling reservations: Making hotel and restaurant bookings and assisting guests with their enquiries.
• Processing payments: Taking payments accurately and following the correct billing procedures.
• Delivering exceptional service: Responding to guest requests, resolving queries and going the extra mile to exceed expectations.
• Supporting the team: Working closely with colleagues across the hotel to ensure our guests receive the best possible service.
• Representing Mercure: Being a positive ambassador for our hotel and helping create an atmosphere that makes guests want to return.

What We're Looking For

• A genuine passion for customer service and making people feel welcome.
• A friendly, approachable and professional manner.
• Good communication skills and a positive, can-do attitude.
• Strong attention to detail and the ability to stay organised in a busy environment.
• Confidence when handling payments, guest enquiries and multiple tasks.
• A reliable team player who is happy to support colleagues when needed.
• Flexibility to work a mixture of early and late shifts, including weekdays, weekends and public holidays.

Shift patterns:

• Early: 6:00am – 2:30pm
• Late: 2:00pm – 10:30pm

What's In It for You?

We believe in rewarding our team and creating opportunities to enjoy the benefits of working in hospitality.

• Competitive salary: £27,913 per year (£13.42 per hour), based on a 40-hour working week.
• Opportunity to progress within the company.
• Paid overtime.
• Tips and service charge: An additional share of tips and service charge.
• Free hotel stays: Up to 4 free nights at Accor hotels across UK for every year of employment.
• Worldwide hotel discounts: Enjoy discounted stays at Accor hotels around the world. Access to discounted rates across Legacy Hotels.
• Restaurant savings: 15% off your final bill at Accor restaurants and bars.
• Marco Pierre White dining: Enjoy 50% off at MPW restaurants.
• Exclusive employee discounts: Access to a discount platform offering savings across hundreds of major brands, including supermarkets, fashion and high-street retailers, days out, holidays, staycations, restaurants and takeaways.

Ready to Join Our Team?

If you're passionate about people, enjoy creating positive experiences and want to be part of a welcoming hotel team, we'd love to hear from you.