Guest Experience Receptionist at Charming Cotswold Hotels

Fuller's; Moreton-in-Marsh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25% discount on food and drink

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Wagestream payout option

Job summary

The Manor House Hotel, part of Fuller’s Cotswold Inns & Hotels, is seeking a Receptionist to warmly welcome guests and manage check-ins with efficiency. You will use hotel IT systems to handle reservations and guest information, while delivering outstanding service that reflects our family values and local community focus.

We offer a supportive environment, extensive induction and training, and perks including food and drink discounts, tips paid weekly, discounted stays, access to My Fuller’s

Qualifications

• Experience in hospitality or guest-facing roles.
• Strong communication and interpersonal skills.
• Comfort with using IT systems for reservations and guest data.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Prioritise guest satisfaction with a friendly, proactive approach.

Job description

The Manor House Hotel, part of Fuller’s Cotswold Inns & Hotels, is seeking a Receptionist to warmly welcome guests and manage check-ins with efficiency. You will use hotel IT systems to handle reservations and guest information, while delivering outstanding service that reflects our family values and local community focus.

We offer a supportive environment, extensive induction and training, and perks including food and drink discounts, tips paid weekly, discounted stays, access to My Fuller’s