Hospitality Porter: Customer Care & Event Setup

Chartwells Independent; Ware; On-site; GBP 18,000 - 24,000; Full time

Job summary

Chartwells Independent is recruiting a dedicated Porter on a full-time basis to help ensure the smooth running of operations, contracted to 37.5 hours per week. You will maintain a high standard of customer care and cleanliness, with opportunities to progress within a company that invests in its people and recognises employees who go beyond the plate.

Shift patterns are 5 out of 7 days, and the role is contracted to 44 weeks per year.

Qualifications

• Experience delivering high quality customer care.
• Excellent timekeeping and reliability.
• Strong communication and relationship-building skills.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints.

Skills

Customer service

Time management

Communication

Job description

Chartwells Independent is recruiting a dedicated Porter on a full-time basis to help ensure the smooth running of operations, contracted to 37.5 hours per week. You will maintain a high standard of customer care and cleanliness, with opportunities to progress within a company that invests in its people and recognises employees who go beyond the plate.

Shift patterns are 5 out of 7 days, and the role is contracted to 44 weeks per year.