Guest Experience Porter

Imperial London Hotels; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Training Academy access

Season Ticket Loan

Uniform dry-cleaning

Pension scheme

Discounts on ILH outlets

Job summary

Imperial London Hotels is opening The Imperial, a new lifestyle hotel in Bloomsbury, London. We seek a warm Guest Experience Porter to greet arrivals, assist with luggage, and guide guests through the property with exceptional service.

You will play a key role in delivering a polished, guest-centric experience in a busy lobby and entry areas, coordinating with teams to ensure seamless service and a memorable stay.

Qualifications

• Experience in guest-facing or hospitality roles.
• Strong communication skills.
• Comfortable handling luggage safely.
• Clear English communication (CEFR B2).

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to their rooms and introduce hotel facilities.
• Provide local knowledge and transport options.
• Respond promptly to guest requests with a personal touch.
• Keep lobby, driveway and entrance clean and guest-ready.
• Coordinate with Reception, Concierge and Housekeeping for smooth service flow.
• Anticipate guest needs and deliver calm, elevated service.
• Support during busy periods with clear communication.
• Uphold health, safety and security procedures.

Skills

Guest-facing

Communication skills

English (CEFR B2)

Luggage handling

Attention to detail

Job description

Role: Guest Experience Porter at The Imperial - New Opening Hotel
Location: Bloomsbury, London

About Us

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About The Role

We're looking for a warm, proactive and guest-obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing

• Welcome guests with genuine warmth and assist with luggage on arrival and departure
• Escort guests to their rooms and give a quick, confident introduction to hotel facilities
• Offer helpful local knowledge - from transport options to neighbourhood highlights
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished
• Keep the lobby, driveway and entrance immaculate, organised and guest-ready
• Manage luggage storage safely, accurately and with care
• Assist with taxis, ride-share services, transport arrangements and group movements
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
• Support busy periods with professionalism and clear communication
• Uphold all health, safety and security procedures
• Contribute positively to team briefings and continuous improvement

Who You Are

• Experienced in guest-facing or hospitality roles with strong communication skills
• Warm, confident and naturally guest-focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It For You

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!