Guest Experience Porter

Imperial London Hotels; City Of London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Training academy

Holiday purchase

Uniform dry-cleaning

Workplace pension

Family discount

ILH staff discounts

Cafe discount

Health plan

Local discounts

Early pay

Retail discounts

Salary sacrifice

Employee assistance

Job summary

Imperial London Hotels invites a friendly and proactive Guest Experience Porter to welcome guests, assist with luggage, and guide them through our new The Imperial property in Bloomsbury, London. You will ensure smooth lobby operations while delivering elevated service.

Ideal candidates have hospitality experience, are confident communicators, and can keep calm under pressure. English at CEFR B2 level or above is expected; hotel porter or concierge background is a plus.

Qualifications

• Experience in guest-facing or hospitality roles is required.
• Strong communication skills and a warm, proactive demeanor.
• English at CEFR level B2 or higher is expected.

Responsibilities

• Greet guests warmly and assist with luggage on arrival and departure.
• Escort guests to rooms and introduce hotel facilities.
• Provide local knowledge on transport and neighborhood highlights.
• Respond promptly to guest requests with a personal touch.
• Maintain a tidy, guest-ready lobby, driveway and entrance.

Skills

Guest-facing

Communication skills

English proficiency

Attention to detail

Calm under pressure

Job description

Role:Guest Experience Porter atTheImperial - New OpeningHotel

Location:Bloomsbury, London

About Us:

Imperial London Hotels is afamilyruncompany with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role:

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

WhatYou’llBe Doing:

• Welcome guests with genuine warmth and assist with luggage on arrival and departure
• Escort guests to their rooms and give a quick, confident introduction to hotel facilities
• Offer helpful local knowledge — from transport options to neighbourhood highlights
• Respond swiftly to guest requests, ensuring every interaction feels personal and polished
• Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
• Manage luggage storage safely, accurately and with care
• Assist with taxis, ride‑share services, transport arrangements and group movements
• Coordinate with Reception, Concierge and Housekeeping for seamless service flow
• Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
• Support busy periods with professionalism and clear communication
• Uphold all health, safety and security procedures
• Contribute positively to team briefings and continuous improvement

Who You Are:

• Experienced in guest‑facing or hospitality roles with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academyprogrammes,apprenticeshipsand supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket LoanWorkplacePension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&Boutlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care,cycle towork, and technology
• Access to mental health first‑aiders, wellbeingsupportand the Employee AssistanceProgramme

Ready to Shape Memorable Arrivals and Departures?