Guest Experience Host: Warm Welcomes & Luggage

Imperial London Hotels; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Training Academy access

Season Ticket Loan

Uniform dry-cleaning

Pension scheme

Discounts on ILH outlets

Job summary

Imperial London Hotels is opening The Imperial, a new lifestyle hotel in Bloomsbury, London. We seek a warm Guest Experience Porter to greet arrivals, assist with luggage, and guide guests through the property with exceptional service.

You will play a key role in delivering a polished, guest-centric experience in a busy lobby and entry areas, coordinating with teams to ensure seamless service and a memorable stay.

Qualifications

• Experience in guest-facing or hospitality roles.
• Strong communication skills.
• Comfortable handling luggage safely.
• Clear English communication (CEFR B2).

Responsibilities

• Welcome guests with warmth and assist with luggage on arrival and departure.
• Escort guests to their rooms and introduce hotel facilities.
• Provide local knowledge and transport options.
• Respond promptly to guest requests with a personal touch.
• Keep lobby, driveway and entrance clean and guest-ready.
• Coordinate with Reception, Concierge and Housekeeping for smooth service flow.
• Anticipate guest needs and deliver calm, elevated service.
• Support during busy periods with clear communication.
• Uphold health, safety and security procedures.

Skills

Guest-facing

Communication skills

English (CEFR B2)

Luggage handling

Attention to detail

Job description

Imperial London Hotels is opening The Imperial, a new lifestyle hotel in Bloomsbury, London. We seek a warm Guest Experience Porter to greet arrivals, assist with luggage, and guide guests through the property with exceptional service.

You will play a key role in delivering a polished, guest-centric experience in a busy lobby and entry areas, coordinating with teams to ensure seamless service and a memorable stay.