Guest Experience & Operations Lead

Burhill Group Limited (BGL); Bournemouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Adventure Leisure is seeking a Duty Manager for Mr Mulligans Bournemouth to lead shift operations, motivate a customer-facing team, and ensure a fun, safe and welcoming guest experience. You will manage day-to-day operations, uphold health & safety standards, and drive sales while representing the venue in the community.

The role requires hands-on management, strong communication, and a passion for delivering memorable guest experiences.

Qualifications

• Experience leading and motivating a customer-facing team.
• Previous venue or hospitality management experience.
• Hands-on, positive approach with strong organisational and communication skills.
• Passion for delivering exceptional guest experiences.
• Confidence in managing day-to-day operations, health & safety, and team performance.

Responsibilities

• Lead during shifts to ensure smooth venue operation.
• Support and develop team members to deliver high-quality service.
• Drive sales and promote the venue within the local community.

Skills

Lead a team

Venue management

Customer service

Organisational skills

Communication skills

Guest experience

Job description

Adventure Leisure is seeking a Duty Manager for Mr Mulligans Bournemouth to lead shift operations, motivate a customer-facing team, and ensure a fun, safe and welcoming guest experience. You will manage day-to-day operations, uphold health & safety standards, and drive sales while representing the venue in the community.

The role requires hands-on management, strong communication, and a passion for delivering memorable guest experiences.