General Assistant

Showcase Cinemas; Nantgarw; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee passes

Free popcorn & drink

Food & drinks discount

Employee assistance

High street discounts

Training & development

Pension scheme

Rewards program

Holiday entitlement

Flexible shifts

Team development

Job summary

Showcase Cinemas Nantgarw is looking for a General Assistant to deliver an unrivalled guest experience with friendly, proactive customer service and clear opportunities to drive sales.

You don’t need previous cinema experience; a great attitude and teamwork are enough. You will greet guests, serve at ticket and refreshment counters, keep areas clean, answer questions about releases, and help create memorable visits.

Qualifications

• Exceptional attitude towards customer service and desire to create a first-class experience.
• Confident communication and ability to work in a fast-paced environment.
• Willing to engage with customers to drive sales and deliver a superior guest experience.

Responsibilities

• Provide excellent customer service to cinema visitors, ensuring queues are managed effectively.
• Serve at ticket and refreshment counters; keep cinema and facilities clean & tidy.
• Answer questions about latest releases and help guests have a great experience.
• Greet and guide guests through the customer experience.

Skills

Positive attitude

Communication

Teamwork

Customer focus

Adaptability

Job description

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

What you will be doing

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively
• You will be hands on serving at our ticket and refreshment counters and you will keep the cinema, auditoria and facilities clean & tidy
• You will be equipped with the knowledge to answer customer queries about the latest releases
• Primarily, you will be responsible for ensuring every guest has a great experience!

About you

• You are a passionate individual with a love of cinema
• You have a positive can-do attitude
• You enjoy a challenge and have the ability to work in a fast-paced environment
• You have confident communication and team working skills
• You are adaptable and willing to work across all departments in the cinema
• You have the desire to engage with our customers to drive sales and deliver a superior guest experience
• You are able to work unsociable hours, evenings and weekends
• You will be flexible with your hours of work and understand our cinema can close very late at night and you will have a safe way to get home from work

What we offer

• As a Showcase employee, you will receive the following benefits and rewards:
• Flexible shift patterns
• A chance to develop within an enthusiastic team
• Employees passes for use by you or your friends & family
• Free popcorn and drink whilst on shift

• 30% discount off food and drinks when you visit the cinema including our in-cinema Costa coffee stores
• Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing
• High street discounts
• Fantastic training & career development opportunities
• Pension Scheme
• Monthly rewards & recognition scheme
• 5.6 weeks holiday per year