Guest Experience Manager

Showcase Cinemas; Glasgow; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Discount on food & drinks

Holiday entitlement

Employee competitions & incentives

Free parking

Pension

Employee Assistance Programme

Job summary

Showcase Cinemas in Glasgow is seeking aGuest Experience Manager to lead the cinema team and shape the guest journey. You will manage shifts, drive service excellence, and coach colleagues to deliver an unforgettable experience for every guest.

You'll work within a fast-paced, safety-conscious environment, upholding high standards, supporting commercial KPIs, and representing the Showcase brand across all guest touchpoints.

Qualifications

• Experience leading teams in cinema, hospitality, or retail.
• Strong focus on guest service excellence.
• Excellent interpersonal and written/verbal communication.

Responsibilities

• Lead and shape the cinema guest experience and team dynamics.
• Manage shifts and ensure consistent service standards.
• Coach and develop team members to deliver exceptional guest care.
• Uphold health and safety standards and company policies.

Skills

Leadership

Guest service

Staff coaching

Communication

Health & safety

Job description

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About you:

Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

This is a fantastic opportunity that would allow you to develop your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.

As a Guest Experience Manager, you will play a key role in leading and shaping the cinema experience for our guests. You'll thrive in a fast-paced environment, managing shifts and guiding a team to deliver exceptional service. With access to state-of-the-art technology and innovative food and beverage concepts, you'll be responsible for coaching and developing team members, ensuring every guest feels welcomed.

To be successful in this role you must have prior experience in a supervisory or leadership role in cinema, hospitality, or retail, have a passion for film and customer service excellence, have strong interpersonal and communication skills and be able to demonstrate your ability to work under pressure.

A strong understanding of health and safety legislation is essential, as is a commitment to upholding the highest operational standards. You'll have a positive mindset that welcomes exciting innovation and change and will represent and elevate the Showcase brand whilst driving commercial success and achieving key business KPIs.

Benefits:

• 4 free cinema tickets for you, friends, and family per week
• 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
• 5.6 weeks holiday, inclusive of bank holidays
• Access to competitions and incentives
• Free parking
• Pension
• Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing