Guest Experience Lead

Showcase Cinemas; Liverpool; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free cinema tickets

Food & drinks discount

Holiday entitlement

Competitions & incentives

Free parking

Pension

Employee support programme

Job summary

Showcase Cinemas in Liverpool is seeking a dynamic Guest Experience Lead to join our front-of-house team. You will lead by example, coach colleagues, and ensure outstanding service across the cinema and venue.

This is a front-facing role with a focus on guest satisfaction and brand standards. We offer flexible hours within a 120-hour/6-week period, including evenings and weekends, plus perks such as free cinema tickets, discounts, and pension benefits.

Qualifications

• Proven customer service experience in retail, cinema or hospitality.
• Strong communication skills and welcoming customer interactions.
• Ability to lead and motivate a team to perform at a high level.
• Flexible, proactive and guest-focused approach to service.

Responsibilities

• Lead by example in the cinema and front-of-house areas.
• Train, coach and develop team members to deliver excellent guest service.
• Ensure daily operations run smoothly and efficiently.
• Support the wider management team to enhance brand standards.

Skills

Customer service

Team leadership

Communication skills

Job description

Hours of work:

You will be contracted to work 120 hours per 6-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period, including evening and weekends.

The cinema is open 364 days of the year; your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

What you will be doing:

Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!

This is a fantastic opportunity that would allow you to kick start your career and work with a team of movie fans just like you, as part of a team dedicated to delivering the ultimate film-going experience for our guests.

We are looking for a dynamic and hands-on Guest Experience Lead to join our team. In this front-facing role, you will lead by example, working alongside your team in the cinema and front-of-house areas to deliver outstanding service every day and you will play a key role in upholding and enhancing our brand standards.

Your responsibilities will include training, coaching, and developing team members, ensuring daily operations run smoothly and efficiently. You’ll also provide vital support to the wider management team, contributing to the overall success of the cinema’s operations.

To be successful in this role you must have proven customer service experience in retail, cinema or hospitality, good communication skills and be able to demonstrate team leadership potential.

Benefits:

• 4 free cinema tickets for you, friends, and family per week
• 30% discount on our food and drinks, including our in-cinema Costa Coffee stores.
• 5.6 weeks holiday, inclusive of bank holidays
• Access to competitions and incentives
• Free parking
• Pension
• Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing