Guest-Experience Leader | Restaurant Operations & Team Coach

Royal Garden Hotel Limited; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Royal Garden Hotel Limited is seeking an Assistant Restaurant Manager to support the Restaurant Manager in the daily operation of the restaurant, ensuring consistently high standards of guest service, food quality, health and safety, and operational performance.

You will lead and motivate the restaurant team, manage shifts, coach staff, resolve guest concerns and drive a positive guest experience that consistently exceeds expectations.

Qualifications

• Previous restaurant or hospitality management experience.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• The ability to remain calm and effective in a busy environment.
• Good knowledge of restaurant operations, food safety and health & safety.
• Strong organisational and problem-solving skills.
• Commercial awareness, including sales, costs and stock control.
• A positive, hands-on approach with the ability to lead by example.
• Flexibility to work evenings, weekends and public holidays as required.

Responsibilities

• Support the Restaurant Manager in the effective day-to-day operation of the restaurant.
• Lead, motivate and support the restaurant team to deliver consistently high standards of service.
• Ensure guests receive a warm, professional and welcoming experience from arrival through to departure.
• Monitor service standards and take appropriate action to ensure guest expectations are consistently exceeded.
• Handle guest feedback and complaints professionally, promptly and effectively, escalating matters where appropriate.
• Assist with staff scheduling, shift planning and deployment to ensure appropriate staffing levels and efficient service.
• Conduct and support pre-shift briefings, team meetings and staff training.
• Coach and develop team members, providing regular feedback and support to improve performance.
• Ensure all employees follow company policies, procedures and service standards.
• Maintain high standards of food presentation, service, cleanliness and restaurant appearance.
• Ensure compliance with food safety, health and safety, licensing and other relevant legal and company requirements.
• Monitor stock levels, wastage, portion control and operational costs, taking action where required to minimise unnecessary expenditure.
• Support the Restaurant Manager with achieving sales, profitability and other key performance targets.
• Assist with cash handling, banking procedures and financial controls in accordance with company policy.
• Monitor opening and closing procedures and ensure all relevant checks are completed accurately.
• Work closely with the kitchen and front-of-house teams to ensure effective communication and smooth service.
• Identify operational issues and implement practical solutions promptly.
• Maintain a visible management presence on the restaurant floor, particularly during busy service periods.
• Deputise for the Restaurant Manager during periods of absence and assume responsibility for the restaurant when required.
• Ensure the restaurant consistently operates in accordance with brand standards and company expectations.
• Promote a positive, inclusive and professional working environment.
• Carry out any other reasonable duties required to support the successful operation of the restaurant.

Skills

Leadership

Communication

Customer Service

Team Management

Problem Solving

Organisational Skills

Job description

The Royal Garden Hotel Limited is seeking an Assistant Restaurant Manager to support the Restaurant Manager in the daily operation of the restaurant, ensuring consistently high standards of guest service, food quality, health and safety, and operational performance.

You will lead and motivate the restaurant team, manage shifts, coach staff, resolve guest concerns and drive a positive guest experience that consistently exceeds expectations.