Guest Experience Leader (Reception) – Career Growth

De Vere Beaumont Estate; Reading; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Leisure Club access

Birthday day off

Annual 2-night stay

Job summary

De Vere Beaumont Estate in Reading, United Kingdom, seeks an Assistant Reception Manager to lead guest service delivery across the front desk. You will welcome guests, handle requests, and support the Front of House Manager to train the team and maintain smooth operations.

This full-time role offers varied shifts, including early, late, and middle shifts, with weekends on a rota. The position provides industry-leading training and clear career progression within De Vere.

Qualifications

• Hospitality experience and a track record of delivering outstanding guest service.
• Effective communication skills and ability to build relationships with guests and colleagues.
• Familiarity with Opera is advantageous; training will be provided.

Responsibilities

• Deliver exceptional guest experiences and exceed guests' expectations.
• Support the Front of House Manager with tasks and staff training to develop management skills.
• Assist with managing a mix of shifts and ensure smooth front-of-house operation.

Skills

Hospitality experience

Communication skills

Opera familiarity

Tools

Opera

Job description

De Vere Beaumont Estate in Reading, United Kingdom, seeks an Assistant Reception Manager to lead guest service delivery across the front desk. You will welcome guests, handle requests, and support the Front of House Manager to train the team and maintain smooth operations.

This full-time role offers varied shifts, including early, late, and middle shifts, with weekends on a rota. The position provides industry-leading training and clear career progression within De Vere.