Assistant Reception Manager

De Vere Ltd.; Reading; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Leisure Club access

Birthday day off

Annual 2-night stay for staff

Job summary

De Vere Wokefield Estate is recruiting an Assistant Reception Manager to ensure guests receive exceptional service from arrival to departure. You will support the Front of House Manager, coach the team, and drive a culture of continuous improvement in a 24/7 operation.

The role involves managing a mix of early, late, and middle shifts, including weekends, with opportunities for training and career progression within De Vere.

Qualifications

• Hospitality background with a track record of guest service excellence.
• Strong communication and relationship-building with colleagues and guests.
• Comfort with IT systems; Opera experience is advantageous but training provided.

Responsibilities

• Ensure guests' expectations are met and exceeded during their stay.
• Support Front of House Manager and contribute to training and development.
• Lead and motivate the reception team to deliver consistent, high-quality service.
• Manage a varied shift pattern including early, late and middle shifts, weekends on rota.

Skills

Hospitality experience

Communication skills

IT proficiency

Tools

Opera

Job description

De Vere Wokefield Estateset in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant, Burr & Co. coffee shop and a deli are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone.

Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer subsidised travel to our colleagues who work at Wokefield Estate.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Reception Manager?

As the Assistant Reception Manager your mission is to ensure guests' expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you'll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression.

You will also support the Front of House Manager with a variety of tasks and training activities which will in turn develop your management skills and experience to ensure the smooth running of the department. In this role you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere!

This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, Lates from 14:30pm-23:00pm and middle shifts from 10am - 18:30pm - to include weekends on a rota basis.

Your Skills and Experience:

• You will have hospitality experience and a track record of delivering outstanding guest service in a similar role
• You have effective communication skills and are able to build strong relationships with your colleagues and establish a genuine rapport with guests
• You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.

If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Assistant Reception Manager.

• £32,500 per year
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.