Reservations & Events Specialist

Valor Hospitality Careers - UK; Leeds; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discounts at UK hotels

Free meals on duty

Healthcare options

Cycle to work scheme

Refer-a-friend bonus £250+

Job summary

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You will handle reservations, manage bookings, and contribute to delivering exceptional guest experiences.

The role requires a passion for hospitality, strong communication, and a proactive approach to upselling and occupancy management. Flexible shifts include evenings and weekends; full-time, on-site position.

Qualifications

• Excellent communication, interpersonal and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Taking enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and technology savvy
• Available to work when the team and customer needs you most

Skills

Communication skills

Interpersonal skills

Problem solving

Hospitality passion

Job description

Crowne Plaza Leeds is seeking a friendly Reservations and Events Agent to join our team. You will handle reservations, manage bookings, and contribute to delivering exceptional guest experiences.

The role requires a passion for hospitality, strong communication, and a proactive approach to upselling and occupancy management. Flexible shifts include evenings and weekends; full-time, on-site position.