Guest Experience Leader: Front Office

Stanley House Hotel and Spa; Blackburn; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£50 Bed & Breakfast stays

50% food and beverage discount

Employee Assistance Programme

Long Service Recognition Awards

Five additional days annual leave

Job summary

Stanley House Hotel & Spa seeks an experienced Front Office Manager to lead its vibrant team. The role is crucial in ensuring guests receive warm welcomes and exceptional service throughout their stay, managing operational performance and closely collaborating with other departments for seamless guest experiences.

The ideal candidate will have a strong hospitality background, excellent leadership skills, and a passion for guest service.

Qualifications

• Previous experience in a Front Office leadership role within hospitality.
• Passion for delivering exceptional guest experiences.
• Strong organisational and problem-solving skills.

Responsibilities

• Lead the day-to-day operation of the Front Office department.
• Recruit, train, coach and develop Front Office team members.
• Handle guest feedback and resolve issues professionally and effectively.

Skills

Leadership

Team development

Guest service

Communication

Problem-solving

Job description

Stanley House Hotel & Spa seeks an experienced Front Office Manager to lead its vibrant team. The role is crucial in ensuring guests receive warm welcomes and exceptional service throughout their stay, managing operational performance and closely collaborating with other departments for seamless guest experiences.

The ideal candidate will have a strong hospitality background, excellent leadership skills, and a passion for guest service.