Guest Experience Leader, Front Office

COREcruitment Ltd; City Of London; In loco; GBP 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits

Descrizione del lavoro

COREcruitment Ltd is seeking a Front of House Manager for a branded hotel in East London. You will oversee the front desk and guest-facing services, delivering a warm, professional guest experience.

You’ll lead and develop the Front Office team, manage check-in/check-out, handle guest feedback, and work with other departments to ensure seamless hotel operations while upholding brand standards and service excellence.

Competenze

• Proven leadership of Front Office teams.
• Guest-focused, professional and commercially aware.
• Experience in fast-paced hotel environments.
• Strong communication, organisation and problem-solving skills.
• Passionate about developing people and delivering excellent service.
• Experience with hotel systems and front office procedures.

Mansioni

• Lead, motivate and develop the Front Office team.
• Oversee daily front of house operations including check-in and check-out.
• Ensure a warm, professional and consistent guest experience.
• Handle guest feedback and resolve issues efficiently and professionally.
• Drive guest satisfaction and service standards in line with brand.
• Manage rotas, staffing levels and operational requirements.
• Work closely with other departments to ensure seamless hotel operations.
• Support the achievement of departmental targets and commercial objectives.
• Coach and develop team members to maximise performance.
• Maintain brand standards, procedures and compliance.

Conoscenze

Leadership

Guest focus

Communication

Organisation

Problem solving

People development

Guest experience

Front office

Team motivation

Strumenti

Hotel systems

Descrizione del lavoro

COREcruitment Ltd is seeking a Front of House Manager for a branded hotel in East London. You will oversee the front desk and guest-facing services, delivering a warm, professional guest experience.

You’ll lead and develop the Front Office team, manage check-in/check-out, handle guest feedback, and work with other departments to ensure seamless hotel operations while upholding brand standards and service excellence.