Guest Experience Lead – Shift Supervisor

Oak; Grays; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

20% discount for friends and family

Wagestream access

Pension

28 days holiday

Employee shares

Employee helpline

Job summary

Mitchells & Butlers is seeking a proactive Shift Supervisor for its Oak pubs in Grays. You’ll welcome guests, lead a team, and ensure smooth day-to-day operations across service areas.

The role emphasizes guest experience, training peers, and upholding cleanliness and safety standards in a busy pub environment. A friendly, energetic team awaits with opportunities to develop hospitality skills.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Job description

Mitchells & Butlers is seeking a proactive Shift Supervisor for its Oak pubs in Grays. You’ll welcome guests, lead a team, and ensure smooth day-to-day operations across service areas.

The role emphasizes guest experience, training peers, and upholding cleanliness and safety standards in a busy pub environment. A friendly, energetic team awaits with opportunities to develop hospitality skills.