Shift Supervisor: Lead Team & Guest Experience

Mitchells & Butlers PLC; Betchworth; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

33% brand discount across all brands

20% friends & family discount

Wagestream access

Pension

28 days paid holiday

Free shares

Employee helpline

Team Socials

Job summary

Mitchells & Butler PLC, operating Premium Country Pubs, is recruiting for a Shift Supervisor in Betchworth. You will welcome guests, lead a team, and ensure high service standards across shifts.

The role involves managing service flow, coordinating staff, and maintaining cleanliness and safety in a premium setting. The company emphasizes flexible shifts, generous discounts across brands, a pension, ample holiday, and access to employee benefits like Wagestream and share plans.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Ability to lead a team and train new staff.
• Strong communication and guest service skills.

Responsibilities

• Lead a team to deliver great service and hospitality.
• Act as host, serve guests, and guide the team.
• Maintain high standards of cleanliness and safety.
• Support training and development of team members.

Skills

Customer service

Team leadership

Shift supervision

Guest handling

Tools

POS systems

Job description

Mitchells & Butler PLC, operating Premium Country Pubs, is recruiting for a Shift Supervisor in Betchworth. You will welcome guests, lead a team, and ensure high service standards across shifts.

The role involves managing service flow, coordinating staff, and maintaining cleanliness and safety in a premium setting. The company emphasizes flexible shifts, generous discounts across brands, a pension, ample holiday, and access to employee benefits like Wagestream and share plans.