Guest Experience Lead – Padel Club

Slazenger Padel Clubs; Swindon; On-site; GBP 19,000 - 24,000; Full time

Job summary

Slazenger Padel Clubs in Swindon, United Kingdom, is seeking a proactive Front of House professional to deliver exceptional guest experiences. You will welcome guests, handle reservations, and manage communications across phone, email, and in person.

The role requires hospitality experience, strong communication, and meticulous attention to detail. You will work with POS and booking systems, contribute to a welcoming atmosphere, and support daily operations and events.

Qualifications

• Previous customer service, reception or hospitality experience.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Proficiency with POS systems and booking software.
• Cash handling and accurate transaction processing.

Responsibilities

• Greet guests and visitors warmly, creating a welcoming atmosphere.
• Provide knowledgeable assistance regarding reservations and venue offerings.
• Handle telephone, email, and in-person inquiries promptly and courteously.
• Manage reservations and guest registrations using booking and POS systems.
• Process payments and complete administrative documentation accurately.
• Maintain guest records and operational documentation.
• Support day-to-day admin tasks and venue operations.
• Ensure opening and closing procedures are followed and areas remain clean and presentable.
• Promote venue offerings and services to enhance guest experience.
• Collaborate with team across departments to ensure smooth operations.

Skills

Customer service

Communication

Organizational skills

POS systems

Booking software

Cash handling

Teamwork

Problem-solving

Tools

POS systems

Booking software

Microsoft Office

Job description

Slazenger Padel Clubs in Swindon, United Kingdom, is seeking a proactive Front of House professional to deliver exceptional guest experiences. You will welcome guests, handle reservations, and manage communications across phone, email, and in person.

The role requires hospitality experience, strong communication, and meticulous attention to detail. You will work with POS and booking systems, contribute to a welcoming atmosphere, and support daily operations and events.