Front Of House Host

Frasers Group; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly rate

Employee discounts on services

Job summary

Slazenger Padel Clubs in Swindon is seeking a Front of House Host to deliver outstanding customer service and welcome members and guests with a warm, professional demeanor.

You will support bookings, inquiries, and daily venue operations, ensuring high presentation standards and a welcoming atmosphere across the club.

Qualifications

• Prior customer service or reception experience is required.
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Positive, proactive, and professional attitude.
• Experience with booking systems and MS Office.
• Able to work independently and as part of a team.
• Flexible hours, including evenings and weekends.
• Experience in leisure, fitness, hospitality, or sports.
• Interest or passion for padel, tennis, or racket sports.

Responsibilities

• Welcome members and guests with a warm, professional greeting.
• Assist with bookings, enquiries, and memberships.
• Maintain cleanliness and high presentation standards.
• Process bookings, payments, and retail sales.
• Support club operations and admin tasks daily.
• Promote memberships, events, and club initiatives.
• Encourage member participation in socials and leagues.
• Maintain accurate records and respond to enquiries promptly.

Skills

Customer service

Reception experience

Communication skills

Organisational skills

Booking systems

MS Office applications

Team player

Flexibility

Leisure/hospitality experience

Padel/tennis knowledge

Tools

Microsoft Office

Booking systems software

Job description

Slazenger Padel Clubs are premium padel venues dedicated to providing outstanding customer experiences, world‑class facilities, and a welcoming community for players of all abilities. We are passionate about growing the sport and creating vibrant social environments where members and guests can enjoy padel, fitness, and hospitality

As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day‑to‑day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

Key Responsibilities

Customer Service

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face‑to‑face enquiries.
• Promote a friendly, inclusive, and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Skills & Experience

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including evenings and weekends.
• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well‑presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

What We Offer

• Competitive hourly rate.
• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast‑growing and exciting sport.

Join us and help deliver an exceptional member experience while growing one of the UK's fastest‑growing sports.