Front of House

Slazenger Padel Clubs; Swindon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly rate

Court access discounts

Training and career development

Employee discounts

Fast-growing sport environment

Job summary

Slazenger Padel Clubs is seeking a Front of House Host to deliver exceptional customer service, greet members and guests, and assist with bookings and enquiries. You will support daily operations, maintain presentation standards, and foster a welcoming atmosphere across the venue.

The role involves handling memberships, payments, and bookings, with a flexible schedule including evenings and weekends. Passion for padel or racket sports is a plus, along with experience in hospitality or leisure

Qualifications

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible hours including evenings and weekends.
• Experience in leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Responsibilities

• Welcome members, guests, and visitors to the club and handle enquiries.
• Assist with memberships, bookings, events, and coaching programmes.
• Maintain high presentation standards and club cleanliness.
• Open/close procedures and daily operational tasks.
• Promote memberships, events, and retail products; support revenue growth.
• Track and update customer records and club documentation.

Skills

Customer service

Reception

Booking systems

Microsoft Office

Team player

Flexible hours

Leisure/hospitality experience

Padel/sports passion

Job description

Slazenger Padel Clubs are premium padel venues dedicated to providing outstanding customer experiences, world-class facilities, and a welcoming community for players of all abilities. We are passionate about growing the sport and creating vibrant social environments where members and guests can enjoy padel, fitness, and hospitality

Job Description

As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

Key Responsibilities

Customer Service

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Qualifications

Skills & Experience

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including evenings and weekends.
• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well-presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

Additional Information

What We Offer

• Competitive hourly rate.
• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast-growing and exciting sport.

Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply