Guest Experience Lead – Ground Floor (Permanent & Training)

Premier-Inn; Swansea; In loco; GBP 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Training provided

Staff discounts

Whitbread Benefits Card

Descrizione del lavoro

Premier Inn Swansea Waterfront is seeking a Ground Floor Team Member to warmly welcome guests, assist with check-in and service during breakfast or dinner service. You will help solve guest questions and keep public areas tidy in a fast-paced hotel setting.

The role offers a permanent contract with full training and development opportunities, including staff discounts and the Whitbread Benefits Card. Shifts include evenings and weekends at Swansea waterfront.

Competenze

• No hotel experience required; suitable from retail or service backgrounds.
• Friendly and helpful attitude; ability to stay calm when busy.
• Willing to learn and adapt to different duties.

Mansioni

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and alcohol.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Conoscenze

Customer service

Communication

Teamwork

Calm under pressure

Descrizione del lavoro

Premier Inn Swansea Waterfront is seeking a Ground Floor Team Member to warmly welcome guests, assist with check-in and service during breakfast or dinner service. You will help solve guest questions and keep public areas tidy in a fast-paced hotel setting.

The role offers a permanent contract with full training and development opportunities, including staff discounts and the Whitbread Benefits Card. Shifts include evenings and weekends at Swansea waterfront.