Ground Floor - Team Member

Premier-Inn; Swansea; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Training provided

Staff discounts

Whitbread Benefits Card

Job summary

Premier Inn Swansea Waterfront is seeking a Ground Floor Team Member to warmly welcome guests, assist with check-in and service during breakfast or dinner service. You will help solve guest questions and keep public areas tidy in a fast-paced hotel setting.

The role offers a permanent contract with full training and development opportunities, including staff discounts and the Whitbread Benefits Card. Shifts include evenings and weekends at Swansea waterfront.

Qualifications

• No hotel experience required; suitable from retail or service backgrounds.
• Friendly and helpful attitude; ability to stay calm when busy.
• Willing to learn and adapt to different duties.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals, including bar service and alcohol.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas clean and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Job description

Ground Floor Team Member – Swansea Waterfront Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract:Permanent – we don’t do zero-hours contracts.

Hours: 16 guaranteed hours per week.

Location: The Waterfront Development, Langdon Road, Swansea, Wales, SA1 8PL

Shifts:Includes evenings, weekends and busy guest periods.

What you’ll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You don’t need hotel experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

…then we’d love to hear from you.

Apply today and help make every stay a great one.