Front Office Manager

Hotel Du Vin; Craven Arms; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff room rates

Friends & family rate

Dining discount

Apprenticeships

High street discounts

Cycle to work

Healthcare plans

Referral program

Uniform provided

Wellness calendar

Stream pay access

Complimentary stays

Brain Charity sponsor

Employee assistance program

Job summary

Hotel Du Vin in Newcastle is seeking a Front Office Manager to lead the team that welcomes guests and sets the tone of every visit. You will drive exceptional guest service and coordinate across departments to ensure flawless stays.

This permanent, full-time role offers a competitive salary and a range of staff perks, with opportunities for internal development and progression within the brand.

Responsibilities

• Be the face of our hotel and set the tone for the guest experience.
• Lead the Front of House team to deliver guest experiences with 'celebrity service'.
• Ensure guests leave with memories of a visit that exceeded expectations.

Job description

Front Office Manager, Hotel Du VinCompetitive Salary, Full time hoursPermanent ContractNewcastleBe the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Front of House Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive rates of pay we offer:

• Heavily discountedStaff Room Ratesat Malmaison & Hotel du Vin with rooms available from £65 per night.
• DiscountedFriends and Family Room Rate with 50% offbest available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discountson a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans- dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500,just for getting your friends jobs! (*Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work withStreamgiving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme– free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.