Guest Experience Lead - Front of House

Cox's Yard; Stratford-upon-Avon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cox's Yard in Stratford-upon-Avon is seeking talented, motivated Front of House staff to deliver an exceptional customer experience and a mouth-watering food offering.

You will take responsibility for the customer journey, take accurate orders, ensure payments are correct, confidently recommend menu and drinks, observe service standards and be a proactive team member. Experience in hospitality is welcome. Join a friendly, customer-focused team.

Responsibilities

• Taking responsibility for the customer journey and ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service standards and reporting any incidents or issues.
• Being a supportive and proactive team member.

Job description

Cox's Yard in Stratford-upon-Avon is seeking talented, motivated Front of House staff to deliver an exceptional customer experience and a mouth-watering food offering.

You will take responsibility for the customer journey, take accurate orders, ensure payments are correct, confidently recommend menu and drinks, observe service standards and be a proactive team member. Experience in hospitality is welcome. Join a friendly, customer-focused team.